Troubleshooting

The DCM-PRO mat must be installed onto a freshly cleaned, smooth flat surface, free of dust. ah4> A SBR primer must be used if installing directly onto a concrete or timber subfloor. Make sure that you press the mat firmly in place to ensure the pressure sensitive adhesive makes full contact and securely binds the […]

If the foil heater is damaged during installation there are number of options available: 1) Safety Net Warranty If the heater is damaged during installation you can return the heater to Warmup and we will replace the heater free of charge for the same size model. (The warranty covers one heater per household/installer, please see […]

If the heater is damaged during installation there are number of options available: 1) Safety Net Warranty If the heater is damaged during installation you can return the heater to Warmup and we will replace the heater free of charge for the same size model. (The warranty covers one heater per household/installer, please see full […]

If the heater is damaged during installation there are number of options available. 1) Safety Net Warranty If the heater is damaged during installation you can return the heater to Warmup and we will replace the heater free of charge for the same size model. (The warranty covers one heater per household/ installer, please see […]

There are a number of reasons why the “Heater error” message is displayed: A contactor (external relay ) has been fitted The thermostat will display this error as the current sensor cannot detect a heater(s). The 3iE will still operate as normal but will constantly display the error. The 3iE has been wired up incorrectly  […]

If you see the floor sensor error icon on the screen it means that your thermostat has been unable to detect the temperature of the floor. Please contact Warmup.

Periodically the programming and date/time are stamped to a section of internal memory. This is then overwritten when the next stamp takes place. When the power is resumed following a power outage, the device will revert to the most recent stamp taken.

This post explains the size requirements of the image file you are trying to upload as a 4iE background.

When applied, you will select a number and this percentage represents the number of minutes the heat will be on out of every 10 minute cycle. For example, if you select 60%, the heat will be on for 6 minutes, followed by 4 minutes of the system being off. Then, after the 4 minutes, it will activate again for 6 and so on. This will continue until your programmed heating period ends or until you manually turn off the heat.

Ensure you have created your account and registered the thermostat using the Device Number. Click “Read More” for details.